Tasting Room Associate

Hawk's Landing Wine Cellars
Job Description
Responsibilities include but are not limited to:
• Maintaining friendly and professional demeaner with management, staff, and guests to foster a lively and amenable work environment
• The Tasting Room Associate promotes the sale of wine, wine clubs and non- wine products sold in the tasting room, while educating customers on Hawks Landing Wine Cellars history.
• Greet all guests promptly and graciously and provide knowledgeable, consistent and courteous responses to questions, complaints and/or problems. Insure that all problems are resolved to the customer's satisfaction. Refer to management as appropriate
• Execute daily opening and closing duties
• Accurately handle POS transactions and accounting of daily sales using Wine Direct software.
• Stocking wine and merchandise
• Ensuring that the tasting room is always clean and presentable
• Embodies excellence in hospitality and customer service through actions and everyday behavior.
• Ability to work a flexible schedule and weekend days
• Ability to work in a fast-paced, changing environment
• Possesses knowledge of principles and processes for providing exceptional visitor experiences
• Help organize and work special events which will require some schedule flexibility
• Assist in training and orientation for new and/or on-call staff
• Promote and represent winery by pouring at off and on-premise special events
• And any other duties as deemed necessary by management
Skills required:
• Must be 21 years of age
• Valid CA driver's license required
• Must be computer literate and proficient using iPad devices
• Ability and willingness to multitask
• High quality standards for hospitality and service
• Must be available to work weekend shifts and some holidays
• Hospitality experience a plus
• Winery/ tasting room experience a plus but not required
• Strong written and oral communication


 
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